Shipping, Warranty, and Support
BARRIERDIRECT® Light or Crane Delivery — no tariffs, no transfers, no cross-docking, no surprises. Made, Moved and Unloaded by Us.
| Delivery Tier | States | $2,500+ Orders | Under $2,500 | ETA |
|---|---|---|---|---|
| Local | WA, OR, CA | Free In-House Delivery | $25 Flat-Rate | Weekly |
| Express | NV, ID, MT | Free In-House Delivery | $50 Flat-Rate | Bi-Weekly |
| Standard | UT, AZ, CO, WY, NM, TX, OK | Free In-House Delivery | $75 Flat-Rate | Monthly |
| Long-Haul / Economy | ND, SD, NE, KS, MN, IA, MO, WI, IL, AR, LA, MS, AL, GA, FL, TN, KY, IN, MI, OH, NC, SC, VA, WV, PA, NY, NJ, MD, DE, CT, MA, VT, NH, ME, RI | Free In-House Delivery | $100 Flat-Rate | 6–8 Weeks |
Delivery Notice: Delivery is performed by our own trucks and crew — made, moved, and unloaded by us. Orders over $2,500 qualify for free delivery. Orders under $2,500 ship at a flat rate based on tier: $25 (Local), $50 (Express), $75 (Standard), or $100 (Long-Haul / Economy). Delivery available to the contiguous United States (Lower 48).
Shipping
We ship in-house throughout the United States. Lead times vary based on seasonal demand — please contact a BarrierBoss® team member for the most accurate estimate in your area.
The specific time it will take for your products to arrive will depend on the shipping method and the distance to travel. Please know that we will pull out all the stops to get your products to you as soon as possible.
At BarrierBoss®, our commitment to quality extends to our 30-year warranty, a testament to the durability and longevity of our metal roofing, siding, and fencing solutions. While our craftsmanship often surpasses this timeframe, the warranty provides assurance in the performance of our products for decades.
Enjoy BARRIERDIRECT®️ delivery from our production floor to your site — no cross-docking, no transfers. We include complimentary unloading assistance, ensuring your order arrives exactly as it left our facility.
Returns are considered on a case-by-case basis. If you have a specific question about returns, please reach out to a team member for assistance. Your satisfaction is our priority.
Cancellation
* Cancellation and Refund Policy for Assembled Fence Panels in Production*
At BarrierBoss, we are committed to delivering high-quality products and services. We understand that changes in plans may occur, and we aim to accommodate our clients as best as we can. Please review our cancellation policy regarding fence panels and production:
1. *Order Confirmation*: Once your order for fence panels is confirmed, production will commence based on the specifications provided in order of the production queue. Please carefully review all custom size requests, as sales on products of this nature are final.
2. *Cancellation Notice*: Cancellations must be made in writing within 48 hours of order to qualify for consideration. After this period, cancellations and refunds will be at the discretion of management and may be subject to a 25% restocking fee.
3. *Lead Times*: Please note that all lead times provided are APPROXIMATE and may vary due to factors beyond our control, such as supply chain delays, or unforeseen circumstances. We will do our best to keep you informed of any significant changes to your order status.
4. *Cancellation After Production Begins*: If production or packaging for dispatch has already begun on your order, cancellation is not permitted. This policy is in place to ensure that we can meet the commitments we have made to our suppliers, other customers, shipping arrangements and production.
5. *Returns*: Customized orders are produced to specification and therefore cannot be returned or refunded.
We appreciate your understanding and cooperation regarding our cancellation and refund policy and look forward to serving you with quality metal fencing, siding and roofing , hog wire and pre-fab building products that meet your needs. Thank you for choosing BarrierBoss.
Let customers speak for us
The wait was worth it! seldom does a product exceed expectations, this one did. From the delivery to the overall satisfaction of this amazing product I could not be happier. If your not in a huge hurray do yourself a favor and look into this.
OMG...I absolutely love these panels. Super Study. My animals will no longer be able to chew through our patio fencing. YIPEE best product yet. It truly completed the look we were looking for.
Worth the wait. Great panels at a good price. Delivery man was awesome !
My second order of three, so far. Lovely people to deal with, excellent product.
We ordered three Fort Knox panels for a privacy wall. They were easy to move, easy to build before moving them into place. Once build they look fantastic, very solid and easily installed as they measured exactly 8' wide and 6' tall once built. We used 10' 4"X4" post so we could add a little more height then trimmed the post and added post caps.
We'd like to give a special shout out to the Barrier Boss Customer Service team for being so responsive as I was getting anxious to take delivery and get them installed before my hip replacement. They said delivery would be 6-8 weeks, they delivery in about 6 weeks so I had the post in the ground and ready. Following the video instruction the install was simple, taking about two hours to build and install - amazing. We highly recommend working with BarrierBoss and being patient as the wait time is well worth it. We love this product, it looks amazing, we will be back for more fencing in the future. Thanks BarrierBoss for making the best fencing available in the market today.
Good stuff! Worked exactly for what we needed, and looks fantastic. I can't believe I couldn't find this stuff closer to home (Alberta) but it is what it is, delivery was easy anyways so thanks for that.
I ordered several framed and finished hog wire panels as part of a deer fence project. I thought the cost was very reasonable... Due to tariffs, etc. they took a quite while to come, and I started to get paranoid I'd been scammed by a fake website (it is pretty impressive)! Thanks to CS for sending that video, very reassuring...Once the product was delivered I was completely impressed. Delivery was professional and at a reasonable cost...., The quality is amazing... My fence installer wanted to know-- who made these?!!
Happy BarrierBoss® Customers
British Columbia, Canada
Minnesota, USA
Ontario, Canada
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